Frequently Asked Questions
Everything you need to know about your Jukebox beauty routine.
How can I track my Jukebox order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are Jukebox products cruelty-free and vegan?
Yes, all our beauty products are 100% cruelty-free and vegan. We never test on animals and avoid all animal-derived ingredients.
What is your return policy?
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
Are your skincare products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend doing a patch test before incorporating a new product into your full routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.