Returns & Exchanges
At Jukebox, we want you to love your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our skincare and cosmetic products. If a product isn't the perfect match for your skin, we'll make it right with a hassle-free return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the products in their original packaging, ensuring all caps are tightened to prevent leaks during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your return package.
Receive Your Refund
Once our team inspects the return, your refund or store credit will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing